Live Webinar 

Change Management for Modern Municipal Operations 

A 60-minute practical webinar

Wednesday, March 11th, 2026

1:00 PM EST

For municipalities navigating modernization, this webinar focuses on the people side of change, not just the technology. Implementing new systems, processes, or tools is only successful when teams are aligned, engaged, and supported throughout the transition.

We will explore practical change management strategies that help municipalities modernize operations, improve adoption, and deliver measurable results without overwhelming staff or disrupting service delivery.

This session is designed to equip you with real-world insights and actionable approaches you can apply immediately within your organization.

Register to Attend!

Who Should Attend

  • Municipal leaders
  • Asset Managers
  • Operations Managers
  • IT leaders
  • Frontline supervisors responsible for maintenance, service delivery, or system modernization
This session is ideal for organizations planning or undergoing CMMS or operational  modernization and looking to drive adoption while minimizing disruption.

What You'll Learn

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Practical Change Management for Municipal Teams

Learn proven strategies to guide staff through system and process changes while maintaining trust, engagement, and productivity.  Learn a lightweight, repeatable approach to managing change that fits municipal environments.

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Driving Adoption During CMMS Modernization

See specific techniques for onboarding users, reinforcing new processes, and addressing common resistance points across field and office staff.

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Balancing Modernization with Day-to-Day Service Delivery

Understand how to balance modernization efforts with day-to-day service delivery and limited internal resources.

By attending this webinar, you’ll leave with a clearer roadmap for managing change, improving adoption, and setting your modernization initiatives up for long-term success.

Meet The Presenter

Christie Wiggers

Director of Implementation Services at PSD Citywide

Christie Wiggers is the Director of Implementation Services at PSD Citywide and a recognized leader in municipal change and operational modernization. With over 15 years of experience in project and change management, GIS, CMMS/EAMS, and municipal infrastructure asset management, Christie has overseen hundreds of CMMS and EAMS implementations for public sector organizations, many within complex, resource-constrained, and change-resistant environments.
Through her work, Christie has seen firsthand why change initiatives succeed or stall inside municipalities. She specializes in helping organizations move beyond technology adoption to real operational change, aligning people, processes, and systems in ways that are practical, achievable, and sustainable.

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