Live Webinar
Driving Efficiency and Service Excellence with a Government CRM
Tuesday, December 9th, 2025 at 2:00 PM EST (11:00 AM PST)
As municipalities continue to modernize their operations, Citizen Relationship Management (CRM) platforms have become a key tool for improving service delivery. A government CRM centralizes requests, automates workflows, and provides valuable insights into resident needs — all while supporting 311 and customer service initiatives.
In this webinar, PSD Citywide will demonstrate how leading municipalities are using CRM technology to enhance transparency, streamline operations, and build stronger connections with their communities.
Register to Attend!
Key Takeaways
Service Request Portal
a centralized hub where residents can submit public service requests
Workflow Process Control
automate workflows to route service requests and complete requests more efficiently
Mobile Functionality
Allowing staff to investigate and document actions taken to resolve requests
Improve Customer Service
Improve customer service by providing updates to residents along the way
Asset Management
Connecting your service requests to maintenance activities provides valuable insights on the state of critical services.
Meet The Presenter
Jeff Muir
Regional Manager, Certified Asset Manager (IAM)
Jeff Muir is a seasoned professional in municipal asset management and enterprise software implementation. At PSD Citywide, he works with local governments across North America to strengthen their asset management programs, modernize maintenance operations, and align technology with long-term infrastructure goals.
With a background that bridges both technical systems and strategic planning, Jeff helps organizations move beyond reactive maintenance to proactive, data-driven decision making. His practical approach focuses on delivering real value — connecting people, process, and technology to achieve measurable results and sustainable service delivery.
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