Live Webinar 

Proof Over Perception: Using Field Data to Resolve Citizen Claims

A 45-minute practical webinar

Wednesday, March 25th, 2026

1:00 PM EST

Public Works departments face increasing expectations to deliver quick, reliable, and more transparent service. The challenge isn’t just receiving citizen requests; it’s efficiently connecting requests to maintenance teams, tracking execution, and clearly communicating outcomes back to the community.


In this live webinar, we’ll walk through a modern, end-to-end service request workflow that connects citizen portals, mobile field apps, and operational reporting into one seamless process

Register to Attend!

Who Should Attend

  • Public Works Directors
  • Public Works Deputy Directors
  • Public Works Supervisors in all departments (Water and Wastewater, Streets and Transportation, Facilities and Parks, etc)
  • City Managers
  • Administrative Managers
  • Management Analysts
If your department is looking to modernize service delivery, improve field productivity, and strengthen community trust, this session will provide practical, real-world insights.

What You'll Learn

icon_DS

Easy Service request submissions that are complete

See how intuitive citizen portals and mobile forms make it easy for residents to report issues like potholes, graffiti, and sidewalk hazards and attach photos, location data, and descriptions.

icon_Strategy-1

Streamlined workflow flow into field operations

Learn how service requests can be converted automatically into structured work tasks and pushed directly to mobile devices used by field crews  and  eliminate manual data entry, phone calls, and paper-based workflows.

icon_Risk

Document investigations and work performed for compliance

See how crews capture site photos, notes, materials used, and time spent to create a complete digital record of inspections, findings, and repairs.

icon_DS

How supervisors gain real-time visibility and show accountability

Dashboards that summarize the work completed and resolution times to track service levels. Supervisors can review any backlog and defend crew productivity

icon_Strategy-1

How closing the communication loop builds public trust

Learn how updates and closure notifications show citizens what was done and when to reinforce transparency, accountability, and trust in Public Works.

Meet The Presenter

Jeff Muir

Regional Manager, Certified Asset Manager (IAM)

Headshots_EmailSize192x192_JeffMuir (1)