Live Webinar 

Taking the Service Request Is Easy — Following Through Is What Matters

Thursday, June 25th, 2026

11:30 AM EST

Most municipalities have figured out how to take a service request. The challenge is what happens next. Too often, requests come in through forms or portals but stall in inboxes or text messages, require manual triage, or customer service staff lose visibility once work begins.

This session looks at how to connect the full workflow—from intake to assignment to completion—so requests move efficiently into operations, without re-entry or guesswork. Close the gap between intake and execution, join the session. 

Register to Attend!

Who Should Attend:

  • Public Works & Operations
  • Customer Service / 311 teams
  • IT & GIS
  • Municipal leadership focused on service delivery

If your department is looking to modernize service delivery, improve field productivity, and strengthen community trust, this session will provide practical, real-world insights.

What You'll Learn

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How to move from basic intake (forms/portals) to a connected, end-to-end service request workflow

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Where service requests typically break down between submission and execution and how to fix it

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How to eliminate manual triage and re-entry by routing requests directly into operations

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Ways to improve visibility and accountability across departments from intake to completion

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How to connect service requests to assets, locations, and reporting for better decision-making

Meet The Presenter

Jeff Muir

Regional Manager, Certified Asset Manager (IAM)

Jeff Muir is a seasoned professional in municipal asset management and enterprise software implementation. At PSD Citywide, he works with local governments across North America to strengthen their asset management programs, modernize maintenance operations, and align technology with long-term infrastructure goals.

With a background that bridges both technical systems and strategic planning, Jeff helps organizations move beyond reactive maintenance to proactive, data-driven decision making. His practical approach focuses on delivering real value — connecting people, process, and technology to achieve measurable results and sustainable service delivery.

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